Redress Claims is a Trading Style of Redress Financial Management. Redress Financial Management is regulated by The Ministry of Justice in regards to claims management activities; its registration can be found on the website www.claimsregulation.gov.uk. Redress Financial Management Ltd is a company incorporated in England and Wales, company number 06240014, its registered office is 3 The Courtard, Midpoint, Bradford, BD3 7AY.

What is the process for making a claim?

Once you have completed returned your claims documentation pack we will firstly request all the relevant documentation in relation to each individual claim from your product provider. Once we have received the documentation from your product provider, we will carry out a full assessment of the documentation and will inform you of our opinion as to whether your claim has reasonable prospects of success. If so, we will pass your claim to a nominated solicitors firm with who we have a relationship in order for the claims process to begin. At this stage you will be required to enter into a contract with the solicitor.  On signing the documentation prepared by the solicitors, the claim is anticipated to take 4-7 months to complete, and should not take longer than 12 months.

What will Redress Claims do for me?

We will examine the validity of your Credit Agreement and, if appropriate, pursue on your behalf, a claim for the remaining balance of the Credit Agreement to be deemed unenforceable; where possible, reimbursement of repayments made, plus statutory interest and future repayments discontinued.

We will correspond and negotiate with the defendant on your behalf in this action.  We will require you to sign a 'Letter of Authority' to facilitate this. 

We will inform you of all offers that we receive from the defendant: evaluate them and advise you in writing whether we consider it to be in your interest to accept or reject the offer.

We will endeavour at all times to provide you with the professional and dedicated service.  We will use all reasonable skill and care in the processing of your claim for reimbursement. To use due diligence with a regulated credit agreement agreed or judged to be unenforceable.

We will endeavour to provide resolution to any claim with us but where this is not possible due to any change of influence or the business practices of Redress Claims either internal or external we will seek to resolve your claim as soon as circumstances permit.We will return all your documents (including bank statements, policy or credit agreements) upon receipt of all monies due in accordance with this agreement.

What Redress Claims will not do for you? 

We will not advise you to pursue a claim that in our opinion has no realistic chance of success, or where the amount in issue does not in our opinion justify the likely work involved, and we reserve the right to cancel this Agreement if we form this opinion.

We will not advise you to accept an offer that we consider inadequate or to reject an offer that we consider to be reasonable, and we reserve the right to cancel this Agreement if you wish to accept an offer that we consider inadequate or to reject an offer that we consider to be reasonable.

We will not accept an offer without your agreement.

We will not give or offer you financial advice.

We will not offer legal advice directly in the event of your claim going to court stage but will refer you to our panel of qualified solicitors for direct legal assistance.

What we expect from you?

To provide us promptly with all relevant information and items we request to enable us to pursue your claim.

To provide us with clear instructions

To cooperate with us (including sending to us any correspondence you receive directly from the defendant)

Not to ask us to work in an improper or unreasonable way or to mislead us.

To provide us with the exclusive authority

To pursue your claim

To enter on your behalf into correspondence and negotiations

To read all of our terms and conditions for your own reference

To retain a copy of our terms and conditions for your own reference.

Our Fee & Costs
We will charge you a flat fee of £395 to examine each Credit Agreement. If after our review, your agreement is deemed enforceable and not accepted by one of our legal partners for processing, your fee will be refunded. If your case is accepted by one of our panel solicitors, the fee is non refundable.

This Fee covers;

Collection of preliminary documents required to facilitate an examination of your agreement.

The cost of advertising the Unfair Credit Agreement Claims service.

The cost of examining the designated Credit Agreement by Redress Claims and our legal panel. You will not be required to make any further payments to us under the Contract, including in the event of a Successful Claim. Where applicable the cost of providing you with a professional service with regards to an appointed Agent visit.Furthermore, for cases where mis-sold payment protection is recovered we charge 25% + VAT of the monetary value/benefit of your claim. This fee is not payable for unenforceable credit agreement claims, but only on Mis-Sold Payment Protection recovery cases where compensation has been successfully achieved.If your claim has to be processed via court, your appointed solicitor will arrange the necessary ATE (After the Event) Insurance policy to cover all costs. You will not be liable for any additional costs.

Cancellation and Refunds

You may cancel the audit at any time by writing to us at our registered address. 

If you cancel the audit within fourteen (14) days we will refund your payment. (Your statutory rights are not affected).

If you cancel the Contract after fourteen (14) days, the audit Fee will not be refundable.

Complaints Service

At Redress Claims, customer satisfaction is of paramount importance.  We constantly endeavour to ensure our service is provided in a suitably professional, proficient and expedient manner. However, if your experience deviates from these standards, a defined protocol is in place for any grievance to be highlighted and addressed according to our high standards of service delivery.   

Complaints can be sent by e-mail to customerrelations@redressclaims.co.uk or by writing to our registered address, 3 The Courtyard, Midpoint, Bradford, BD3 7AY.

Our full complaints handling procedure can be found at the following link; http://www.redressclaims.co.uk/complaints.asp

If you are not satisfied with the outcome of your complaint then you may refer the complaint to the Claims Management Regulator, Compliance and Monitoring Unit, 57-60 High Street, Burton upon Trent, Staffordshire, DE14 1JS.