Redress Claims and its subsidiary companies are committed to stringent policies concerning the security and privacy of our customers. As an inherent factor in the processing of financial claims, it will be necessary to obtain information of a personal nature. The following policies and statutes outline the terms by which Redress Claims and subsidiaries will processes and store any sensitive information on the customers' behalf.
Redress Claims reserve the right to make amendments to the content of this policy and will duly provide notification of said changes at least thirty (30) days preceding the changes becoming effective.
1. Privacy Compliance.
It is the intention of Redress Claims that the services provided will comply in full with all required legislation, in particular the Data Protection Act 1998. For further details on your rights under the Data Protection Act 1998 please visit: www.informationcommissioner.gov.uk.
2. Collection of Information.
In order to initiate, validate and process any claim, it will be necessary to obtain, utilise and retain various personal, financial and policy details, alongside any other pertinent information. Redress Claims may also require similar details of any other individual(s) listed as joint policyholders.
Redress Claims will source information from the customer and/or from other relevant parties, including creditors, policy providers and any other pertinent third party affiliate or vendor.
3. Use of Information.
Redress Claims will use provided information solely within the procedures and processes of financial compensation claims, pursuant to the relevant company operating terms and conditions.
4. Disclosure of Information.
Through your acceptance of this data security policy and where unless written instruction is received to the contrary, you agree that Redress Claims may share your personal information with all sources directly relevant to the efficient processing of your financial compensation claim. With exception to those instances categorically stated in this security policy, Redress Claims shall not disclose information to any third party organisation or individual.
5. Retention of Information.
Personal information will be retained by Redress Claims for a period conducive with the ability to provide repeat customers with an effective service and to enable Redress Claims to conform with all surrounding legal obligations.
6. Cookies.
Redress Claims may use "cookies" to store information and may employ a system of usage that links personal data through "cookies". This usage will only be carried out in order to provide an effective claims process. Should further information be required, relating to "cookies" and their usage, many sources of information are available online, such as www.cookiecentral.com/faq/..
7. Use of SMS Messaging.
Through acceptance of this security policy, you hereby grant Redress Claims the permission to contact you via SMS text messaging.
8. Child Protection.
Redress Claims only provides its services to individuals over the age of 16. Redress Claims will not knowingly obtain personal data from minors, unless in circumstances where parental consent has been acquired.
9. Confidentiality/Security.
Redress Claims employs secure methods of transmission when receiving or sharing personal information. Internal security and privacy policies, together with technical measures have been implemented to protect retained personal data from:
- unauthorised access
- improper use or disclosure
- unauthorised modification
- unlawful destruction or accidental loss
All personal data obtained is stored on a secure server and all employees with access to, or are associated with the processing of personal information, are contractually obliged to respect the confidential nature of all personal data acquired and utilised.
10. Access to Information.
Redress Claims will provide details of any and all information stored in direct relation to your compensation claim within 1 month of written request and subsequent to payment of a £10.00 administrative fee. In the interests of security, proof of identity will be requested to confirm identification.
Redress Claims allow customers to dispute the data stored on their behalf and where deemed appropriate, the customer may, at any time, request that directly relevant data be properly deleted or destroyed.
11. Mergers, Sales etc.
In the event that Redress Claims is sold or integrated with a secondary organisation, customer data may be disclosed to relevant sources within both companies, in order to facilitate continued usage and retention, in accordance with the storage and security policies outlined herein.
12. Support.
If you have any comments or queries in relation to this privacy policy please contact us by email at info@rrdressclaims.co.uk
or by writing to
Information Commissioner
Redress Claims
Bradford Chamber Business Park,
New Lane
Bradford
BD4 8BX |
